【国外新品】什么触发了应急通讯

【安防在线 www.anfang.cn】

    What triggers emergency comms?

    Yesterday was the launch morning for the Business Continuity Institute’s annual emergency communications report, in London WC1. As befits the international spread of the BCI, so was the report, in terms of where respondents came from, the size of their organisations, and sectors.

    As for what actually triggers the emergency communications plan, the most common reasons are natural disasters and adverse weather C such as floods and storms, and bush fires C and IT or telecom outages. As a flood or hurricane may cause comms to fall down, and naturally an IT failure may jeopardise your comms, as the report authors at the BCI said in the 56-page report, it’s vital that you have procedures to activate plans, even in the event of a technology failure; as other reasons for activating the plan included interruption to utility supply, and a cyber breach. Yet whatever the sort of incident C an act of workplace violence, or cyber security incident C email was reported to be the number one method of communicating with outsiders such as customers or the media; and likewise email was number one method for internal comms, no matter what the cause. But as the event heard, there could still be a place if only as a back-up for manual call trees, and land-line telephones. Plenty of respondents said that they still use manual lists of staff contacts; but are they kept up to date?

    Far from all respondents to the BCI survey said that they ensure they keep mobile contact details of employees up to date. Nor do all respondents collaborate with the emergency services, or with their neighbours. The event heard that it may be important for a business continuity or related manager to send a staff representative to a local business forum. Rachael Elliott, pictured, head of thought leadership at the BCI, who took the audience through the report.

    As for the Internet of Things (IoT), such sensors can give advance warning C such as automated alerts on a public address system. A majority of respondents do not plan to embed IoT, at all, whether for fear of IoT being hacked or other reasons.

    She summed up:

    -more are using specialist tools or software. The sponsor of the report was one such vendor, Munich-based F24.

    -organisations are getting faster at activating their emergency comms. Never mind the ‘golden hour’, many are able to activate instantly, or within five minutes; certainly within half an hour or an hour.

    -the main cause of plan failure is people C such as inaccurate information given, and on that basis the plan is triggered or not C rather than technology.

    -the main causes of a plan being activated, natural disasters and the weather, and IT and telecoms outages, do not change much year on year, the surveys show.

    More details

    You can download the report at the BCI website. The BCI plans a webinar on the report on February 3. The BCI has a new out of London venue for its annual conference and exhibition; BCI World 2020 runs on November 5 and 6 at the ICC Birmingham.

什么触发了应急通讯

昨天早晨国际业务持续学会年度紧急通讯报告在伦敦WC1区发布。该报告符合BCI国际传播标准，涉及到受访者来自何方、组织的规模和行业等。

至于实际触发紧急通信计划的原因，最常见的原因是自然灾害和恶劣天气（例如洪水，暴风雨和丛林大火）以及IT或电信中断。正如BCI的报告作者在56页的报告中所述，由于洪水或飓风可能导致通信中断，自然而然的这会危及您的通信，因此在发生技术故障时，具有激活计划的程序是至关重要的；激活该计划的其他原因还包括公共供应中断和网络漏洞。然而，无论发生什么类型的事件（工作场所暴力行为或网络安全事件），电子邮件都是与客户或媒体等外部人员进行交流的第一方式。不论原因如何，电子邮件同样是内部通讯的第一方式。但是，正如事件所听到的那样，如果仅作为电话联系网和固定电话的后备设备，那么它仍有可能继续存在。许多受访者表示，他们仍然使用员工联系手册，但是他们能保持最新状态吗？

BCI调查的所有受访者都表示，他们确保保持具有员工最新的联系方式。然而所有受访者表示并不会与紧急服务机构或其近邻合作。该事件表明，派遣员工代表参加本地业务论坛可能很重要。图为BCI思想领导力负责人Rachael Elliott正带领观众浏览这份报告。

对于物联网（IoT），此类传感器可以发出预警，例如公共广播系统上的自动警报。但出于担心物联网被黑客入侵或其他原因，大多数受访者根本不打算嵌入物联网。

她最后总结出：

C越来越多的人正在使用专业工具或软件。该报告的发起人之一就是一位这样的供应商，其总部位于慕尼黑的F24区。

C组织在激活其紧急通信方面越来越快。不必担心“黄金时段”，许多人可以立即或在五分钟内激活；最慢也会在半小时或一个小时之内完成激活。

C计划失败的主要原因是人员而不是技术：例如给出的信息不正确，并在此基础上触发或不触发计划。

C调查显示，启动计划的主要原因，自然灾害和天气以及IT和电信中断的变化并不大。

关于更多细节

您可以从BCI网站下载报告。 BCI计划在2月3日举行有关该报告的网络研讨会。BCI在伦敦以外的地方举行年度会议和展览。 BCI World 2020将于11月5日至6日在伯明翰ICC举行。